CHANGE OF ADDRESS
Please ensure that your billing and shipping addresses are correct prior to completion of your order. Once your order is placed, we aren't able to update shipping addresses.

UNVERIFIABLE ADDRESSES
Should we have problems verifying your address using the USPS tracking system, your order processing may be delayed. Please use the same formatting that the USPS uses when delivering your mail. Include apartment or suite numbers and always make sure you are using the correct zip code and city.

RETURN TO SENDER
Packages that are 'returned to sender' due to incorrect shipping information provided by the customer, can be resent to the customer after the shipping cost is paid again. Customer is responsible for return shipping costs.

TRACKING SHOWS DELIVERED, BUT I DON'T HAVE MY ORDER WHAT SHOULD I DO?
Please contact your local USPS post office providing your tracking details. If your package is confirmed as lost or stolen, please initiate a Lost/Stolen package claim with USPS. We will not replace packages that have a confirmed delivery.

Please contact us at sales@cleanandcute.shop for any questions or concerns.